When will my order ship?
We are usually able to process orders for shipment in 1-2 days. During busier sales or seasons, we ask that you allow for 4-5 days of processing. Orders placed on the weekend will be shipped the following business day. Most orders are shipped 24-48 hours from the order date.
How much is Shipping?
Standard Shipping within the continental United States is $5.00. We offer free shipping on orders that are over $75 before tax within the continental United States.
How do I receive an order confirmation or a tracking number?
After you place your order, you should receive an email with your order number. You will also receive an email with tracking once we have shipped your items out. If you don’t receive an order confirmation or tracking number within 24 hours of your purchase please contact us and we would be happy to help. Once an order is placed, changes and cancellations cannot be made.
All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
If you are not satisfied with your purchase, you may return it to us for a refund or an exchange. Merchandise may be returned for a refund only within 15 days from the purchase date. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges(for online orders).
All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. All clothing must be unworn and unwashed.
When returning an item, please include the original invoice and any notes (written or via email) as to why it is being returned.
**Please note: Customers are responsible for the shipping costs of their return, as we do not provide return labels. We do recommend using USPS because they are typically the cheaper choice.
Items not eligible for return or exchange include:
- Sales/Clearance items
- All accessories and jewelry
- Worn items
104 S. Division St.
Carterville, IL 62918
Can I return an online order in a store?
Yes, you can return items ordered online to our Carterville store! As long as your item is within the return policy, has the original tags and has been unworn/unwashed, you may return your item with your invoice or proof of purchase to the store for store credit.
Exchanges are only accepted on in-store returns.