Return Policy

Need To Make A Return?

Hopefully, you love everything you have purchased, however, we understand that sometimes you may need to return a purchase. Online purchases are eligible for STORE CREDIT ONLY if returned within 14 business days of receiving your order. After this timeframe, your item would not be eligible for return. 

Return Eligibility Requirements:

ALMOST all items are eligible for a return, please see below for exceptions & rules:

  • Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.

  • Original tags (if applicable) must be attached & intact.

  • If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.

  • Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping. 

  • Final Sale items will NOT be accepted for return. Final sale items meet one of the following criteria:

    • Any Items on SALE 

    • Intimates (i.e. Self Adhesive Bras), Face Masks, and Jewelry

    • Hats and Beanies

    • Gift cards

How To Make A Return

  • MAKE A RETURN REQUEST

    • This is a very important step, so we know to be expecting your return.  Email us at kaitlyn@sabellaboutique.com OR shop@sabellaboutique.com to begin our return process. 

  • Exchanges for the same item, but different size 

    • Sabella Boutique offers exchanges for the same item in a different size when we are notified of the request within 15 days from the date your order shipped. However, exchanges are not always guaranteed due to limited stock. If we have the size you want to exchange for, then we ship it out to you the same day that we receive your previous size in the mail!

  • Returns for store credit- As soon as we receive your items in the mail we will email you a gift card with the return cost on it to use any time! This gift card will never expire and can be used whenever you want to spend it!

ALL RETURNS 

  • Must be postmarked within 15 days of the delivery date.

  • Return shipping costs are the customer’s responsibility

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SEND A RETURN

    • Send back the return yourself, using whichever shipping method you prefer (address provided below) 

  • When Mailing A Return:

    • Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!

    • Please provide either the original receipt or include a piece of paper with your name and order number in the package.

    • Send returns to the following address:

RETURN ADDRESS:

Sabella Boutique

ATTN: Returns 

89 Palmview Lane

Santa Rosa Beach, FL 32459

  • Returns are processed within 5 business days of receipt and you will be e-mailed when we process your return!

  • Returns that do not meet our eligibility requirements are subject to a restocking fee (this restocking fee can vary from $3 up to $25 depending on original purchase price of the item or items).

  • If An Ineligible Item(S) Is Returned To Us:

    • Final sale items/returns postmarked after 30 days from the delivery date are subject to a restocking fee as long as these items are otherwise able to be resold (not worn, damaged, stained, etc). This restocking fee is equal to 10% of the original purchase price or $3/item whichever is greater.

    • Returns that are postmarked after 30 days of the delivery date in which the customer does not wish to have a restocking fee withheld can be shipped back to the customer at their own expense.